Privacy Policy

1. Introduction

Welcome to MyExamBase ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

We collect several types of information from and about users of our Service. The collection and use of this information helps us provide, improve, and protect our Service. Here's a detailed explanation of the data we collect:

2.1 Personal Information

• Full name: We collect your full name to personalize your experience and to identify you within our system. This is especially important for generating personalized study plans and progress reports.
• Email address: Your email address is collected when you create an account. We use this to send you important account information, reset your password if needed, and optionally to send you updates about new features or study materials. We never share your email address with third parties for marketing purposes.
• Educational institution: We ask for your school or university to help tailor content specific to your institution's curriculum and to provide aggregated, anonymized usage statistics to participating educational institutions.
• Grade level or year of study: This information helps us provide age-appropriate and level-specific content, ensuring you're practicing with relevant materials.
• Date of birth: We collect this to verify your age for compliance with laws regarding minors' use of online services. It also helps us ensure you're accessing age-appropriate content.
• Profile picture (optional): You may choose to upload a profile picture to personalize your account. This is entirely optional and can be changed or removed at any time.
• Areas of study or subjects of interest: We use this information to recommend relevant practice materials and to personalize your dashboard with subjects you're most interested in.
• Preferred language: For users in multilingual regions, we collect language preferences to provide our service in your preferred language.
• Time zone: This helps us provide time-sensitive features, such as scheduled practice reminders, in your local time.

2.2 Usage Data

We automatically collect certain information about how you access and use our Service:

• IP address: This is used for security purposes, to detect and prevent fraud, and to approximate your location for region-specific content.
• Browser type and version: This information helps us troubleshoot issues and ensure our Service is compatible with your browser.
• Time zone setting and location: In addition to the time zone you provide, we detect your general location to offer region-specific content and comply with regional regulations.
• Operating system and device information: This data helps us optimize our Service for different devices and troubleshoot platform-specific issues.
• Pages visited and features used: We track which parts of our Service you use most to improve popular features and identify areas for enhancement.
• Time spent on each page: This helps us understand which materials users find most engaging or challenging, allowing us to improve our content.
• Date and time of your visit: We use this to analyze usage patterns and ensure our systems can handle peak usage times.
• Click patterns: We analyze how users navigate our Service to improve its usability and intuitiveness.
• Search queries: We collect and analyze search terms to improve our search functionality and understand what content users are looking for.
• Response times to questions: This data helps us gauge question difficulty and improve our adaptive learning algorithms.

2.3 User-Generated Content

As you use our Service, you may generate various types of content:

• Answers to practice questions: We store your responses to track your progress and provide personalized feedback.
• Notes and annotations: Any notes you make while studying are stored to enhance your learning experience. These are private to you unless you explicitly choose to share them.
• Performance statistics and progress data: We generate and store data about your performance over time to show your progress and identify areas for improvement.
• Study schedules or plans: If you use our scheduling feature, we store your study plans to help you stay organized and on track.
• Bookmarked or favorited questions/topics: We keep track of items you've saved for quick access later.
• Custom-created practice sets: If you create your own sets of practice questions, we store these for your future use and optionally for sharing with other users.

2.4 Data Retention and Security

We retain different types of data for varying lengths of time, depending on its purpose and relevance. For example, account information is retained as long as you maintain an active account, while detailed usage data may be anonymized or deleted after a shorter period.

All collected data is treated with appropriate security measures, including encryption in transit and at rest. We regularly review and update our security practices to protect your information.

2.5 Legal Compliance

MyExamBase complies with all applicable laws and regulations regarding the collection and use of educational data, including, where applicable, the Family Educational Rights and Privacy Act (FERPA) in the United States.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our Service
• To personalize your experience and deliver content relevant to your educational needs
• To improve our Service and develop new features
• To communicate with you about updates, support, and administrative messages
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Sharing Your Information

We may share your personal information in the following situations:

• With your consent
• With service providers who help us operate our Service
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Security of Your Information

We use appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Service is intended for use by high school and higher education students. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data to United States and process it there.

12. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: info@myexambase.com